Refund & Dispute Policy
Refunds, Re-runs, and Disputes
Transparent rules for refunds, re-runs, and disputes. Please read before making a payment.
When can you request a refund?
- Premium link cannot be generated and no alternative host is available.
- File is corrupt/incorrect with no other mirror (with screenshot/log evidence).
- Double charge for the same batch/order.
No refund once a link is active and accessible/downloaded.
Options we provide
- Re-run: We try other hosts/mirrors at no extra cost.
- Partial refund: If some links succeed, we recalc only the failed 100MB blocks.
- Full refund: If everything fails and there is no alternative.
Refund submission process
- Note your Batch ID and related host (see History page).
- Send evidence (error/screenshot) via Discord or support email.
- We verify and offer re-run/partial/full depending on the case.
- Refund is processed to the original payment method (ETA 1-3 business days).
Dispute & chargeback
- Contact support first before issuing a chargeback to resolve faster.
- Unannounced chargebacks may temporarily suspend service access until the case is resolved.
Quick FAQ
How long does a refund take?
Estimated 1-3 business days after verification.
Can you switch hosts?
Yes, we try other mirrors or alternative hosts if the main one fails.
If the file already downloaded?
No refunds for links that are active and already accessible/downloaded.
Need help?
Contact us via Discord or support email for refund or re-run requests.